![]() ![]() We understand that encountering issues with your bike can be frustrating and can disrupt your daily routine. To ensure that you stay informed throughout the process, we have an after-sales service tracking system that allows you to check the progress and expected completion time of your case at any time. If you need hands-on support, we can guide you to the nearest authorized repair shop for assistance. Our experts will contact you within 24 hours and provide you with a range of support and services, through various channels, including email, live chat, phone, and video call. You can submit your requests through any channel, such as email, live chat, or filling out a form on our website. That’s why we have developed a simple and effective workflow through our CARE program that can help you in many ways. Choose Urtopia and join us on the ride of a lifetime!Īt Urtopia, we believe that providing excellent customer service is essential. Provide our customers with the best possible riding experience and to be there for Services in over 20 stores in the US and over 30 stores in Germany. ![]() In the United States and Germany, we work with partners to buildĪftersales centers, manage spare parts, and provide in-store repairs and maintenance We strive to respond to user requests within 24 hours, diagnoseĪnd develop solutions to problems, and provide personalized and attentive support to Includes English and German-speaking customer service representatives and technical ![]() All of these sensors work togetherĪnd under our intelligent algorithms to provide a seamless and intelligent ridingĮxperience, with features like theft prevention, bike finding, and user community,Īs well as smart online repair and maintenance services.Įxceptional customer service and support. Our bikes areĮquipped with GPS, torque, speed, gyroscope, etc. Market, thanks to our cutting-edge algorithms and control technology. When you ride an Urtopia ebike, you’ll be the coolest one in theīut we’re not just about looks - our bikes are the smartest ebikes on the Manufacturing processes like liquid forging that give our bikes a high-tech,įuturistic look. Products are unique and innovative, featuring materials like carbon fiber and We pride ourselves on providing exceptional customer service and support. Our focus on technology and design sets us apart from other brands, and At Urtopia, we are passionate about creating the ultimate riding experience for ourĬustomers. ![]()
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